What if I didn't receive my order after 5-11 business days from the moment of getting the shipment notification?
No worries - slight delays in shipment may occur due to, for instance, upcoming or current holidays that are not working days of post and delivery services. Moreover, keep in mind that it might take a considerable time for the customs of your country to check your package. If your delivery is significantly late, or you’re experiencing problems with tracking your order, please contact us at support@hevout.com. We would be glad to help you at any time!

How do I cancel my order?
Cancellations are only accepted for full-priced items, within 60 minutes after an order is placed.  Please if you have to cancel your order for any reason reach out to us immediately at support@hevout.com if you are able to cancel within the given time frame.  We process orders as quickly as possible so cancellations are time sensitive.

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